I have been in the BPO industry for more than 15 years working with different companies with different scopes from Sales and marketing, Technical support and Customer Service.
My most recent role is with Amazon as a Team Manager for Retail Customer Service for over 5 years.
As a Customer Service Team Manager, I led a team of 15 representatives and oversaw daily operations to ensure exceptional customer support. Some of my responsibilities included Leadership and coaching, Performance Management, Process Improvement, Escalation Management, and Regular Business Reviews with stakeholders.
With my background in customer service management, I am passionate about delivering exceptional service, improving operational efficiency, and enhancing customer satisfaction. My experience in managing high-performing teams, optimizing customer service processes, and driving results aligns well with your mission. I am eager to contribute my skills and leadership to your team and grow within an organization that values excellence.
