----------- ----------- ----------- - Customer Service Representative & Shopify Virtual Assistant
Hello! I'-----------rchie ----------- -----------. I’m an E-commerce Virtual Assistant with 12 years of BPO experience and 4 years of remote work supporting US and UK clients in e-commerce, financial accounts, home services, and telecommunications. I had the opportunity to assist customers for a Shopify-based store and also gained strong online retail experience handling ----------- accounts. I can manage orders, handle returns and replacements, do product listings, and provide professional customer support through chat, email, and phone. My goal is to help businesses deliver excellent customer service, improve operations, and keep customers satisfied.
Having worked remotely for 4 years, I’m accustomed to managing tasks independently, ensuring excellent performance, and delivering high-quality service, all from the comfort of my home.
CORE SKILLS:
1. Customer Support through phone, email & chat.
2. E-Commerce Platform Shopify: Order Management (Shipping, Order Status, Order Modification, Returns & Replacements), Website Builder, Product Listing, Inventory, & Klaviyo Email-Marketing.
3. Payment and Billing Support.
4. Strong Communication: Verbal and Written
5. Billing, Sales, and Technical Support
6. Administrative Support: Google Workspace (Docs, Sheets, Calendar, Gmail) and Microsoft Office (Word, Excel, PowerPoint, Outlook)
7. Appointment Setting for appliance repair and home services.
I'm also an experienced Appointment Setter with a background in Home Services and Telecommunications. I’ve scheduled appointments for appliance repair, HVAC, home improvement, and internet, phone, and cable services. I ensure accurate scheduling, rescheduling, or cancellations while delivering a smooth, professional, and customer-focused experience every time.
ACHIEVEMENTS:
Mid-Year Top Agent – Billing Department (2024) Year-To-Date Top Agent – Billing Department (2024)1st Quarter Top Agent for 2025
I’ve been recognized for my excellence in customer service, this recognition reflects my commitment to delivering outstanding results and customer satisfaction.
What I Offer:
* Customer Service & Technical Support Virtual Assistance:
With extensive experience in phone, chat, and email support, I am proficient in handling customer inquiries, troubleshooting technical issues, and providing solutions. I am committed to providing excellent customer service and ensuring customer satisfaction.
* E-commerce & Shopify Virtual Assistance:
I have 3 years of experience in E-commerce. I successfully handled ----------- as a Customer Service Representative, assisting customers with product inquiry, order status, order modifications, returns, replacements, shipping, refund inquiries, contacting couriers like FedEx, UPS & USPS. I also have hands-on experience with Shopify, and aside from customer support, I gained knowledge in Product Listing, Website Building, and Klaviyo Email Marketing.* Data Entry:
To support my E-commerce or Shopify Virtual Assistant roles, I have studied Data Entry techniques that help me manage product information, track inventory levels, and keep customer records up to date with high accuracy and attention to detail.
Why Choose Me?
* 12 Years of BPO Experience:
I have extensive experience in high-pressure environments, managing customer service across multiple accounts, including Financial, E-commerce, Home Services, and Telecommunications. My background has honed my ability to deal with diverse customer inquiries effectively.
*Award-Winning Performance:
I’ve been recognized for my outstanding work, including being awarded 1st Quarter Top Agent 2025, Year-to-Date Top Agent 2024 and Top Chat Agent for November and December 2021 for Technical Support and Billing at Wide Open West (WOW!) Internet, Cable, and Phone. This reflects my commitment to providing exceptional customer service and solving problems efficiently.
*4 Years of Remote Work Experience:
I’ve been working from home for 4 years, so I’m comfortable and efficient in a remote work setup. I understand the nuances of managing time and delivering results without constant supervision.
*Shopify Skills:
Through my self-study and hands-on learning, I’m ready to serve as your E-commerce Virtual Assistant. Whether you need help with product listings, inventory management, customer support, or store optimization, I have the knowledge and tools to drive your e-commerce business forward.
*Strong Communication Skills:
I am fluent in English, both written and verbal, and have the ability to connect with clients and customers, ensuring that all communications are clear, professional, and friendly.
*Tech-Savvy & Adaptable:
I’m proficient with tools like Shopify, Amazon, and various customer service platforms, and I quickly adapt to new technologies to ensure the smooth running of your business.
*Detail-Oriented & Customer-Focused:
I a-----------ticulous with details and focused on delivering excellent service to clients and customers. Whether managing tasks or assisting with inquiries, I ensure the highest standards are met.
I would love the opportunity to help your business thrive by providing virtual assistance that streamlines operations and delivers great customer experiences. Let’s connect and discuss how I can contribute to your success as your dedicated E-commerce Virtual Assistant!
Verified
