Driven and Attentive to detail IT professional with a Bachelor’s in Information Technology and hands-on experience in technical support, system administration, and network troubleshooting. Currently thriving as a Service Desk Analyst at CGI Philippines, I deliver efficient end-user support and collaborate across teams to resolve complex system issues. Skilled in tools like Intune MDM, Citrix, ServiceNow, and Active Directory, I bring both technical depth and a problem-solving mindset to every task. Passionate about cybersecurity, cloud computing, and continuous improvement, I aim to bridge the gap between technical excellence and seamless user experience.
