I am a results-driven Quality Analyst and Customer Experience professional with 7+ years of experience supporting global accounts in BPO and remote-friendly environments. I specialize in quality audits, compliance checks, documentation, reporting, and process improvement. Known for strong attention to detail, accuracy, and reliability, I can work independently with minimal supervision while meeting tight deadlines.
I have hands-on experience with call monitoring, calibration, risk assessment, CRM tools, reporting dashboards, and administrative documentation. I am confident supporting business owners and teams with QA tasks, data tracking, inbox management, and operational support.
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