Hi, I’m Shaheed, a Virtual Assistant and Operations Specialist with 6+ years of experience supporting global businesses across telecommunications, travel, e-commerce, and service industries. I specialize in administrative support, customer service, and workflow optimization.
I have extensive experience managing calls, emails, and chats, handling billing, technical support, and sales inquiries for companies like AT&T, T-Mobile, Disney+, and Hulu. My background also includes travel coordination, logistics and inventory management, invoice auditing using Xero, and backend system audits.
I’m also experienced in CRM management, lead nurturing, recruitment, and SEO using tools like Salesforce, GoHighLevel, and SEMrush. I’m detail-oriented, reliable, and focused on helping businesses operate efficiently and grow.
