• ACCENTURE
IT Service Desk Support
24/10/22 to 9/06/2024
Job Scope:
• Received calls in from the end user identify issues performed troubleshooting base on the error provided. As I level 1 support, we do basic troubleshooting if the error still persists have to raise an i----------- ticket and escalate to the level 2 support.
• I do outbound calls, Answering emails.
• As a ticket manager I distribute tickets to my teams and to my self
• I fulfilled different request that assigned to me.
• I handle high priority tickets P1,P2,P3
• I do handle chat support
• Knowledgeable tools such a Citrix, ServiceNow. Azure virtual desktop, active directory, AWS.
• SONY PHILIPPINES
Logistic Assistant Coordinator
06/01/20 to 10/10/22
Job Scope:
• Generate reports everyday using SAP ERP
• T-codes that I use VL02N, VA01,VA02,VA03, MIGO,
• Booking of events and coordinating in warehouse
• Answering email from different concern
• Blocking and unblocking of stocks
• Handle inventory of stocks
• PHILIPPINES LONG DISTANCE TELEPHONE COMPANY
Inventory Management Assistant 01/01/14 to 06/30/18
Job Scope:
• Doing admin support from Visayas and Mindanao area
• Conduct visit to all areas of Business Office of PLDT
• Do inventory of physical stocks versus generated reports
• Creating of STO number once done sending to warehouse
• Encoding of Purchase order thru SAP
Service Order Creator
13/02/2013 to 31/12/13
• As a service order creator, we use Kenan System and encode all the templates that given from the leads
• Once we received, we validate and process.
• GIGAHERTZ COMPUTER SYSTEM
Sales Technician
20/07/10 to 08/10/12
Job Scope:
• We do sell products such as laptops, computer peripherals.
• We do assemble of whole set of computers.
• We educate customer on how to use the item.
• We do install and re-format of laptops and computer.
• We do install Microsoft office tools.
