A highly skilled professional with 15 years of experience in healthcare account management under Business Process Outsourcing (BPO), specializing in team supervision, benefits and eligibility, billing, authorizations, and provider communications. Adept at leading and mentoring teams to deliver excellent service in a fast-paced environment, ensuring accurate and timely processing of claims, authorizations, and explanations of benefits (EOBs). In addition, experienced as a medical virtual assistant, providing efficient administrative and operational support, managing healthcare-related tasks remotely, and utilizing cutting-edge technology to improve workflows and communication.
