Results-driven Billing and Collections Analyst with 4 years of experience in collections and a proven track record in supervisory leadership for over a year. Skilled in auto-loan management, skip tracing, escalation handling, and account recovery, with strong expertise in driving resolution of delinquent accounts. Currently supporting U.S. operations, specializing in billing and collections processes for American clients. Adept at managing high-pressure situations, ensuring compliance, and delivering consistent performance improvements. Recognized for analytical problem-solving, team guidance, and customer-focused service in financial operations.
