I have a diverse customer service background that allows me to deliver effective, impactful solutions:
Amazon (Escalation Team - 1 Year):
Resolved complex issues, de-escalated tensions, and ensured high customer satisfaction.
OptumRx (1 Year):
Guided customers through insurance claims and benefits with clarity and empathy.
Flex Finance (Email Support):
Resolved payment and rental concerns, providing prompt, accurate solutions.
With strong communication, problem-solving, and conflict resolution skills, I adapt quickly, thrive under pressure, and build positive customer relationships. My experience and flexibility make me a valuable asset to any team.
