Customer Service | Technical Support | IT Help Desk Specialist
I am a highly skilled support professional with proven experience in customer service, technical troubleshooting, and IT help desk operations. I specialize in helping businesses deliver excellent client experiences by resolving issues quickly, improving system efficiency, and providing clear, reliable solutions.
Core Skills & Expertise:
Customer service (chat, email, and phone support)
Technical support for software, hardware, and network issues
Sales consulting and client relationship management
IT help desk and service desk operations
Ticketing systems (Zendesk, Freshdesk, ServiceNow, JIRA)
Knowledge base creation and documentation
Strengths:
Strong communication skills with a customer-first mindset
Analytical problem-solving and technical troubleshooting abilities
Ability to work under pressure while maintaining professionalism
Experienced in remote support and global client interaction
Reliable, detail-oriented, and committed to meeting deadlines
