As a dedicated and results-driven Customer Service Support Specialist, I bring a wealth of experience and a customer-first mindset to help businesses build strong relationships and deliver exceptional service. With a solid background in customer support operations—both voice and non-voice—I am well-equipped to resolve concerns efficiently, optimize support processes, and ensure a seamless customer experience across every touchpoint.**E-Commerce Customer Support Specialist**As a dedicated and results-oriented E-Commerce Customer Support Specialist, I bring a strong blend of operational know-how and customer-first service to help businesses thrive in the fast-paced online marketplace.**E-Commerce Expertise**With hands-on experience managing and optimizing Shopify-based stores, I’m proficient in key areas such as product listing, inventory management, order fulfillment, and overall store maintenance. I’m highly adaptable, detail-oriented, and always open to learning and exploring new systems and workflows. I’m experienced with customer support platforms like Gorgias and Zendesk, and I regularly monitor ShipBob exception orders to ensure timely delivery. I collaborate closely with warehouse teams to maintain accurate stock levels and flag out-of-stock items for proper internal communication—ensuring a smooth customer experience from purchase to delivery.**Customer Service Expertise (Voice & Non-Voice)**I have a solid background in both voice and non-voice customer support across multiple channels: email, chat, and phone. I’m known for delivering empathetic, timely, and solution-focused support that leaves customers feeling heard and valued. Whether it's troubleshooting issues, answering inquiries, or guiding customers through processes, I maintain a calm and professional tone while ensuring issues are resolved efficiently. My experience has taught me how to balance brand tone with personalized care while maintaining service-level standards in a fast-paced environment.**Additional Skills:**Customer Communication: Clear, friendly, and professional interactions across all support channels.Technical Proficiency: Skilled in eCommerce tools and platforms such as Shopify, Zendesk, Gorgias, and ShipBob.Adaptability: Open to new challenges and quick to learn evolving systems and tools to improve workflows and service -----------munication: Strong verbal and written communication skills, with a focus on clear, professional, and effective interactions. I’m passionate about creating excellent customer experiences and supporting operational success behind the scenes.If you’re looking for someone who’s detail-driven, dependable, and truly customer-focused—I’m ready to bring value to your team and help your business grow in the competitive eCommerce landscape.
