Results-driven professional with 10+ years of experience in the BPO industry, including 4+ years as an Operations Manager leading large-scale operations. Proven ability to build systems, drive execution, and manage cross-functional teams of 100+ employees, including 2 Account Managers, 3 Supervisors, 3 POCs, 1 QA, and 1 Data Analyst. Experienced in managing diverse accounts across telecommunications, banking, healthcare, e-commerce, order management. Strong background in operations management, client relationship management, performance optimization, customer service, and team leadership.
