Detail-oriented Quality Analyst with 5+ years of experience spanning quality assurance, customer support, and financial auditing bringing analytical rigor and customer-focused problem solving to every project. I specialize in using data analytics to identify root causes, optimize workflows, and support smarter decision-making in fast-paced support environments.
I have hands-on expertise in data analysis, reporting, and automation, with proficiency in Google Sheets (advanced formulas, automation, dashboards), SQL, and data extraction from tools like Zendesk and Tableau. I’ve developed dashboards, and deep-dive performance reports that provide real-time visibility into KPIs and operational trends.
As a certified Lean Six Sigma Yellow Belt, I bring a continuous-improvement mindset and a strong commitment to delivering accurate, data-driven insights that drive measurable operational impact.
