As an IT Support Specialist, I excel in diagnosing and resolving issues with Point-of-Sale (POS) systems and desktop applications for both mall-based and offsite stores. My expertise includes first-level troubleshooting and repair of IT assets, comprehensive support for third-party personnel during complex i-----------, and preventive maintenance of IT equipment. I have a proven ability to install and configure POS terminals, MSPG terminals, and other critical IT hardware. Additionally, I implement application updates based on second-level support team guidelines and ensure all service requests and i----------- are addressed promptly, meeting or exceeding service level agreements. My commitment to operational excellence and customer satisfaction drives me to deliver effective IT solutions and support.
