I’ve always enjoyed helping people. Whether it was solving a problem, answering a question, or just making someone’s day a little easier, I found fulfillment in being the person others could rely on.
That passion led me to a career in customer service—one that has spanned 20 years and given me the opportunity to connect with people from all walks of life. Every interaction is different, but my approach remains the same: listen, understand, and find the best solution. Whether it’s handling a high-volume of inquiries, resolving issues under pressure, or de-escalating tough situations, I thrive on turning challenges into positive experiences.
Over the years, I’ve honed my skills in conflict resolution, problem-solving, and effective communication. I’m also well-versed in Salesforce and courier platforms, using technology to streamline processes and improve efficiency. But at the core of it all, my job is about people—ensuring they feel heard, valued, and supported.
If there’s one thing I’ve learned, it’s that great customer service isn’t just about solving problems; it’s about building trust. And that’s what I aim to do, every single day.
