Customer Support & Service Operations Specialist | SaaS | IoT | Telecom | E-commerce
I help businesses deliver seamless customer experiences by combining top-notch support with smart process management. With expertise in Customer Support & Troubleshooting, Order Management, CRM & Helpdesk tools, Onboarding & Activations, and Billing & Upselling, I ensure that clients are not only satisfied—but delighted.
Skilled in:
Customer Support & Troubleshooting (Smart Home, SaaS, IoT, Telecom)
Helpdesk & CRM: Zendesk, Salesforce, HubSpot, Intercom, -----------, GHL
Order Management: Shopify, BigCommerce, Square
Onboarding & Activations: App & Device Integrations
Billing & Upselling: Resolutions, Account Management
Workflow & Communication Tools: PandaDoc, Fanbasis, RingCentral
What makes me different?
I don’t just “handle” customer requests—I anticipate needs, resolve issues proactively, and make sure every interaction builds trust and strengthens brand loyalty. Whether it’s managing work orders, coordinating with cross-functional teams, or ensuring smooth onboarding, I thrive in fast-paced environments where precision and customer satisfaction matter most.
If you’re looking for someone who can plan, coordinate, and deliver service excellence while keeping customers engaged and happy, let’s connect—I’d love to support your team’s success!
