Oversee and create strategic planning to efficiently handle a team of customer service representatives. Proactively guide a team that handles inquiry regarding but not limited to: PayPal Products, PayPal Payments and Disputes; Policy, Procedures and Account Security and Issues.
I also am a graduate of education where I top the board examination. My skills include creative and feature writing. I have participated contest nationally because of this skill and have been a chief feature editor of university publication.
