Experienced Virtual Assistant and Operations VA with a strong background in customer service, email management, administrative support, and B2C sales support for AU and US clients. Currently handling end-to-end admin tasks including lead intake, responding to customer sales inquiries, invoice creation, customer communications, and daily coordination with clients.
Skilled in email and chat support, CRM management, Zendesk, Freshdesk, Freshchat, Freshcaller, data entry, reporting, follow-ups, and operations support to ensure smooth business workflows. Proficient in Google Workspace (Docs, Sheets, Gmail), Excel, and phone systems. With extensive experience in customer service, sales, and virtual assistance, I am organized, proactive, customer-focused, and quick to learn new tools and systems.
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