A detail-oriented and customer-focused professional with experience in handling email-based customer inquiries, order issues, and product support in the e-commerce industry. Skilled in delivering prompt and personalized responses, resolving complaints efficiently, and ensuring a seamless online shopping experience.
Key Skills:
? Email communication & etiquette
? Order tracking & issue resolution
? Returns, refunds, and exchange processing
? Customer satisfaction & retention strategies
? Problem-solving & conflict resolution
Passionate about enhancing customer experiences through clear communication, patience, and a solutions-driven approach. Adept at collaborating with cross-functional teams, including logistics, sales, and product management, to improve support processes
