High Level of Experience Team supervision & performance monitoring, Client communication & relationship management, Email & calendar management, Canva presentations & report creation, Experience in using Saleforce.

Results-driven BPO professional with 11 years of experience in customer service, training, and team leadership. Proven expertise in managing customer interactions across telco and retail accounts, training new hires, and conducting product training programs. Experienced in leading both voice and non-voice teams, ensuring high performance and client satisfaction. Skilled in data entry and creating engaging presentations using Canva. Adept at problem-solving, client communication, and process optimization, seeking a Virtual Assistant role to leverage organizational and administrative expertise.