Seasoned IT professional with 10+ years of experience in global service desk operations, technical support, and IT service management. Adept at providing multi-channel support (phone, chat, email, and tickets) to international clients, ensuring seamless IT service delivery.
? Expertise in ITIL frameworks, i----------- management, and troubleshooting across various enterprise environments.
? Leadership experience in mentoring teams, streamlining workflows, and optimizing support processes for enhanced efficiency.
? Committed to improving user satisfaction, reducing downtime, and driving service excellence through proactive IT solutions.
Looking to leverage my expertise in IT support and service desk leadership to help companies optimize their global IT operations.
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