I have 2 years and 6 months of customer service experience on a healthcare account. My responsibilities included HIPAA verification, coverage determination, filing appeals and grievances, assisting members with their inquiries, processing billing inquiries, and transferring calls. I spent 1 year on the escalation team, where I handled more complex issues. Additionally, I served as an acting team manager for 6 months, overseeing 18 agents in my department.
