I’m ----------- -----------, a highly adaptable Virtual Assistant with over five years of experience in customer service, utility billing, appointment setting, lead generation, local SEO, and business citations. I’ve supported both BPO companies and international clients, giving me a strong foundation in communication, organization, and problem-solving.
As a utility biller, I handle billing reviews, data entry, account updates, charge verification, payment adjustments, and customer billing inquiries with accuracy and professionalism. I make sure billing is clear, timely, and error-free.
I also specialize in local SEO through creating and managing business citations across trusted directories. I ensure NAP consistency, complete business profiles, and optimize listings to help companies build visibility and rank better in local search results.
My background includes working with Teleperformance (Comcast), Alorica (Grubhub), Livable, and Mortgage AXP, as well as managing a Toktok delivery service remotely. These experiences have strengthened my ability to multitask, communicate well, and adapt to different industries and workloads.
I am tech-savvy, detail-oriented, and committed to delivering reliable support using tools like Zendesk, Five9, Ytel, HubSpot, Microsoft Teams, Google Workspace, Canva, and Calendly.
If you need someone dependable, proactive, and easy to work with, I’d be happy to help your business stay organized, efficient, and growing.
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