I am a College graduate with a bachelor's degree and have been working in the BPO industry for almost 3 years now, and I have a strong passion for providing good customer service. Over the course of my career, I have developed a deep understanding of what is good customer service is and use of different tools like Salesforce, compass and five9, and I am confident that my abilities in handling calls and chats, using microsoft, excel, PowerPoint and have some knowledge about accounting field will allow me to make valuable contributions to your team and I am excited about the opportunity to bring my experience and passion to your organization.