Versatile technical professional combining 4+ years of B2B customer support excellence with proven
freelance spreadsheet development and business automation expertise. Currently building and maintaining
complex Google Sheets systems for independent clients, automating workflows through advanced formula
engineering and API integrations. Recently recognized as Top Performer for 3 consecutive months at
T-Mobile for Business (iQor), achieving 100% NPS, 85% FCR, and 80% payment collection across 450+
monthly interactions. Expert in translating business requirements into automated solutions, technical
troubleshooting, CRM optimization, and revenue growth strategies. Computer Science graduate with
hands-on programming expertise in Python, SQL, Apps Script, and REST APIs, bringing unique technical
fluency to both development and customer-facing roles.
