I have been a Team Leader for the past 5 years and my main responsibility is to coach and develop my tea-----------mbers to achieve their short and long term goals. I drive positive behaviors and promote enhancement of competencies to help them prepare for their personal and professional growth.
My usual daily tasks as a Team Leader includes the following:
• Identifying areas of opportunities to ensure KPI target is achieved
• Call listening/call monitoring
• Goal setting
• Action planning
• Conducting skill enhancement and learning activities
• Providing constructive feedback
• Performance tracking and management
• Weekly business review with the client and senior managers
Over the past years I have learned and enhanced my people & communication skills. I have very strong background and capabilities in performing data collection and root cause analysis and is proficient in using MS applications.
