Processing payments & reinstating the FedEx accounts.
Sending invoice
Keeping records of customer interactions, transactions, comments, and complaints.
Real time assistance on the newly hired agents
Providing guidance and advised to the agent
Help agents to enhance their skills, knowledge and improved their communication and active listening skills or abilities.
Admin task, such as inquiring internally to the Client if there’s an issue that needs to have an approval from them.
Sending reports to the clients
Assistant coach
Admin task, sending updated invoice copy to the customer.
Collecting payments for the past due invoices
Doing Inbound and Outbound call to the customer.
