I am an Admin Specialist & Customer Support | Billing, Payments & Account Resolution- with experience in telecommunications, banking, and property management.
I’ve worked with AT&T (via VXI) providing customer service, basic technical support, and sales, and with ANZ Bank handling both early- and late-stage collections for credit cards, personal loans, and mortgages. I assess customer financial situations, offer compliant repayment solutions, and resolve delinquent accounts while maintaining professionalism and empathy. My performance led to promotion as a Senior Late-Stage Collections Agent, managing more complex accounts.
I also have experience in property and residential accounts receivable, focusing on early intervention to resolve balances before agency referral. My work included inbound and outbound calls, email communication, data entry, and reviewing account and legal documentation.
I hold a Bachelor of Science in Industrial Engineering, with a foundation in basic accounting, HR principles, and process optimization, supporting efficient and accurate operations.
What I Can Help You With
Accounts Receivable & Credit Control
Billing, Payments, and Account Management
Compliance-Driven Customer Communication
Data Entry & Account Documentation Review
Sales Support & Upselling
Customer Support (Inbound & Outbound)
Collections & Payment Resolution (Early and Late Stage)
