I help sales, customer support, and operations teams reduce repetitive manual work by connecting their tools, data, and processes through AI-powered automation.
My background in technical support, e-commerce operations, customer retention, and web systems helps me understand where business workflows usually break: repetitive administration, disconnected tools, missed follow-ups, unclear handoffs, and slow customer responses.
I design and build practical workflow systems using n8n, Make, Zapier, APIs, webhooks, CRMs, spreadsheets, forms, email, and AI agents. My work includes lead capture and qualification, CRM updates, customer follow-up, onboarding, scheduling, inbox and notification workflows, knowledge workflows, approvals, routing, and exception handling.
I focus on building systems that are reliable and useful, not automation for its own sake. A good workflow should capture the right information, apply clear business logic, route work to the correct person or system, and keep teams informed.
My technical support and web operations experience also allows me to work comfortably with websites, domains, DNS, hosting, email, CRM platforms, customer workflows, and operational troubleshooting.
I am currently open to opportunities involving AI automation, workflow systems, CRM automation, customer support automation, RevOps, and business operations.
Tools and areas: n8n, Make, Zapier, GoHighLevel, AI agents, APIs, webhooks, CRM automation, lead qualification, customer support workflows, sales operations, process improvement, and web operations.
If you are improving a manual process or connecting systems that do not currently work well together, feel free to connect with me.
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