Experienced Technical Support Engineer specializing in Zapier workflow automation, including onboarding new users with step-by-step guidance, troubleshooting errors in automations, and coordinating with other teams to address user concerns. Skilled in filing bug reports, submitting feature requests, and providing high-quality support through email and chat.
Previous experience as a Technical Support Representative in the telecommunications industry, resolving internet connectivity issues and performing setup assistance.
Key Achievements:
Highest “Experience” (Email Team) – June 2025
Highest “Experience” (Team & Enterprise Chat Team) – May 2025
Top Associate Specialist of the Year (Zapier) – December 2024
Highest “Experience” (Professional Chat Team) – October 2024
Proven ability to expand critical thinking, communication, and multitasking skills without compromising service quality. Open to feedback, eager to learn, and passionate about exploring new technologies and solutions.
