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How Can I Help Your Company?
I’ve spent over 12 years in the BPO industry—seven of those as a Team Leader—which means I don’t just check off tasks; I understand the bigger picture of how a business actually scales.
In my previous role, I managed teams of up to 20 people, handling everything from workflow optimization to personnel coaching and retention. This experience has made me a problem-solver who can take over your administrative and coordination needs so you can stay focused on high-level strategy.
I’m already very comfortable with Google Workspace, Slack, and Microsoft Office, and I am currently studying and mastering other important tools as a VA like CRMs, Notion, and more, as I am pivoting to a full remote setup.
I am fully remote ready as I have been working from home since the pandemic. I have a fast laptop, my own working space, high-speed internet with a backup connection.
I’m looking for a long-term partnership and am available to start immediately. My current rate is between $5 and $7 per hour, though I’m happy to discuss a fixed monthly retainer depending on what you need. I’m also fully flexible with my schedule to match your time zone for real-time collaboration.
Work Experience
Customer Service Lead / Team Leader
CBE Companies | March 2019 – March 2026
Managed a team of 15–25 agents for a US telecom collections account
Helped the team achieve top performance rankings for multiple quarters
Improved customer satisfaction and maintained high survey scores
Conducted coaching sessions, call monitoring, and performance reviews
Managed attendance, scheduling, payroll, and production reports
Worked closely with operations and leadership teams to improve performance
Ensured compliance with client and company standards
Subject Matter Expert
Alorica | August 2016 – February 2019
Supported agents with complex customer and account concerns
Assisted with payment research and account resolution
Conducted training and coaching sessions for new hires and tea-----------mbers
Helped improve team productivity and process accuracy
Customer Service Representative – First Party Collections
Alorica | October 2013 – August 2016
Handled inbound and outbound collections for business accounts
Assisted customers with billing concerns and payment arrangements
Performed account research and account maintenance
Maintained professional relationships with clients while achieving targets
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