Dedicated Customer Service Specialist with over 8 years of experience supporting healthcare teams, clients, and guests in fast-paced environments. Most recently, I worked as an Airbnb Support Representative, helping guests and hosts with bookings, cancellations, refunds, account issues, and dispute resolution.
I bring a calm, detail-oriented approach to every task, whether it’s handling patient records, coordinating appointments, managing client inquiries, or resolving high-volume support cases. My goal is simple: ensure clients, patients, and guests receive accurate, timely, and professional support so your operations run smoothly.
Here’s what I can help with:
* Customer Support & Client Care – inbound/outbound calls, live chat, email support, and CRM management
* Healthcare Support & Liaison – scheduling, patient data handling, medical/legal coordination, and claims follow-up
* Airbnb & Guest Support – managing bookings, cancellations, refunds, and account issues with policy compliance
* Virtual Assistance – email/calendar management, appointment setting, reporting, and data entry
* Sales & Lead Generation – cold calling, qualifying leads, and booking appointments
Tools I use daily: Salesforce | HubSpot | Google Workspace | Microsoft Office | Zoom | Teams
With a track record of Top Performer of the Year (2020) and Top SDR of the Month (2022), I don’t just provide support — I help teams stay organized, efficient, and client-focused.
If you’re looking for someone proactive, dependable, and experienced in healthcare, customer service, and guest support, let’s connect.
Talk soon,
Marisol
