SKILLS:
Excellent verbal and written communication including appeal writing and case documentation
Strong listening and problem-solving abilities
Proficient multitasking and administrative skills
Strong decision-making and autonomous work capabilities
Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Drive, Spreadsheet, Calendar)
Proficient in tools such as Slack, Asana, Kayako, Freshdesk, Jira
Great research and analytical skills
Escalation & resolution management
