General Virtual Assistant | Customer Service Specialist | Lead Generation
I am a results-driven and highly organized General Virtual Assistant with extensive experience in customer service support and lead generation. I help businesses operate efficiently by managing administrative tasks, delivering professional and timely customer support, and generating qualified leads that drive growth.
I have handled high-volume email and chat support, order management, refunds, dispute resolution, and customer follow-ups while maintaining a clear, professional, and customer-focused tone. I also support sales and marketing teams through lead research, list building, CRM management, and accurate data organization.
I am proactive, detail-oriented, and adaptable to different systems and workflows. I value accuracy, confidentiality, and clear communication, and I aim to build long-term working relationships by consistently delivering reliable and high-quality work.
Core Skills • General Virtual Assistance & Administrative Support • Customer Service (Email, Chat, and Ticket Support) • Lead Generation, List Building & Prospect Research • CRM Management & Data Entry • Order Processing, Refunds & Dispute Handling • Email Management & Calendar Coordination
Tools & Platforms • E-commerce & Support: Shopify, Zendesk, Gorgias, Freshdesk • CRM & Sales: HubSpot, Pipedrive, Salesforce (basic) • Productivity & Communication: Google Workspace, Slack, Zoom, Microsoft Office • Databases & Organization: Airtable, Google Sheets, Notion • Website & Tech: Cloudflare, WordPress (basic), cPanel (basic) • Lead Research Tools: Apollo, -----------, LinkedIn Sales Navigator • Project Management: Trello, Asana, ClickUp
