Hi there, I'm Edlyn C, Gayoma, I've worked in a travel agency for 13yrs. I am Sabre and Amadeus expert, because of my 13 yrs of experienced being in a travel industry. I was in the Tier II escalation Department taking sup calls resolving the issue of the customer in a win win situation between our company and the customer. After that I became a subject matter expert, I do coach agent do root cause analysis and do team huddle. Then my biggest contribution in our company was when a became Agent error analyst, what i did is to check all the PNR's that the agent processed when they book and changed flight. I make sure that all the process they do is all correct, if not then I am the one who is correcting it, our company saves a lot because there's no agent error anymore and that's what makes me unique and can contribute a big help to your company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Easy to learn, open minded, and flexible in office work.
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