With three years of experience in the BPO industry, primarily in customer support and client relations, I've developed a solid foundation in managing customer interactions and resolving issues. Complementing this is my extensive background in restaurant operations and marketing, spanning over eight years, where I gained practical experience in administration, sales, and customer service. I am proficient in utilizing CRM tools like Freshdesk and Sprinklr, managing e-commerce platforms such as Shopify, and handling social media platforms like Facebook Meta and Instagram. Additionally, I have experience in monitoring and responding to customer reviews on platforms like Trustpilot and Yotpo. I am committed to providing efficient and effective support and am eager to contribute my skills to a dynamic team, and I am particularly excited about the opportunity to learn and grow from the expertise of my colleagues.
