Title: Azure Administrator | M365 & Tier 2 IT Support Engineer
Job Overview / Profile Summary:
I am a certified Azure Administrator Associate (AZ-104) and IT Support Engineer with over 4 years of experience delivering Tier 1 and Tier 2 technical support for international accounts, including Australian MSPs and enterprises.
I specialize in cloud administration, identity management, and IT infrastructure support. Whether you need an experienced engineer to handle Azure workloads, manage Microsoft 365 environments, or streamline daily user access and incident tickets, I provide clear communication and quick resolution within SLA targets.
Core Technical Strengths:
• Cloud & Virtualization: Azure Virtual Machines, Virtual Networks, NSGs, Azure Virtual Desktop (AVD), Storage Accounts, VMware vSphere, Hyper-V
• Identity & Access Management: Microsoft Entra ID (Azure AD), Active Directory, User Onboarding/Offboarding, MFA, Conditional Access, Azure RBAC
• M365 & Collaboration: Exchange Online, Teams, SharePoint, OneDrive, Mail Flow Troubleshooting, Licensing
• Service Desk & SLA Management: Ticket Triage, SLA Adherence, Escalation Management, Jira Service Management
• Monitoring & Continuity: Opsgenie, Auvik, Veeam Backup & Replication, Alert Remediation
• Automation & Tools: PowerShell (Basic Scripting), Patch Management, Process & KB Documentation
Professional Highlights:
• Certified Azure Administrator (AZ-104) with hands-on experience managing Azure RBAC, policies, host pools, and network security.
• 4+ Years in MSP & Corporate IT Environments, providing remote support, incident handling, and after-hours monitoring for global clients.
• Strong Documentation & Process Focus, ensuring technical solutions are logged cleanly in knowledge bases to optimize service delivery.
Ready to support your team with reliable, high-level IT and cloud administration. Let's connect!
