With over 15 years of experience in customer service and a strong background in operations and project management, I specialize in building efficient systems, improving customer experience, and driving operational performance.
I have led teams, managed high-volume support operations, and developed workflows that streamline processes and reduce inefficiencies. My experience spans across e-commerce environments where I’ve handled everything from customer support and escalations to backend operations, SOP creation, and cross-functional coordination.
I’m known for being highly organized, proactive, and solution-oriented. I don’t just manage tasks, I identify gaps, fix bottlenecks, and implement systems that support long-term growth. Whether it’s optimizing customer journeys, improving team performance, or structuring operations, I focus on creating scalable processes that deliver consistent results.
