Education
2016 – 2020
Cum Laude
Bachelor of Science in Business Administration
Major in Marketing Management
PROFESSIONAL OVERVIEW
Results-driven Marketing Management graduate with a diverse background in customer service, technical support, operations, logistics, data analysis, real estate support, and digital marketing. Experienced in lead generation, cold calling, and talent acquisition, with hands-on expertise in Go High Level (GHL) CRM for pipeline management, automation, and campaign tracking. Served as a Growth Advisor for a website development company, contributing to business development strategies, client relationship management, and revenue growth initiatives. Skilled in social media management across Instagram, TikTok, and Facebook, including content planning, audience engagement, media management, and branded content creation using Canva. Thrives in fast-paced environments requiring strategic thinking, strong communication, and data-driven decision-making. Recognized for adaptability, leadership, and commitment to continuous professional growth.
PROFESSIONAL EXPERIENCE
Growth Advisor with Lead Generation VA for a Website Company in California
2025 – 2026
Lead research, Prospecting via LinkedIn, Google, Yelp or directories
CRM data entry and Canva usage for logo and website designs
Cold emailing / outreach
Woman Creator VA: Social Engagement (Facebook & Instagram) in USA
2022 – 2025
Work as a Social Media Executive Assistant and Virtual Assistant as a content creator
Manage and organize her inbox, responding to messages on her behalf
Have authorized access to her social media accounts, including Facebook and Instagram
OIC Branch Manager / Branch Supervisor - Home Furniture & Logistics Industry
2020 – 2022
Led daily branch operations to ensure smooth and efficient business processes
Managed and motivated sales teams consistently meet and exceed targets
Oversaw inventory management, order tracking, and delivery coordination
Assistant Supervisor – Corporate Medical Account
2018 – 2020
Prepared and analyzed comprehensive monthly and weekly performance reports
Ensured accuracy in billing, reporting, and documentation
Presented reports to corporate partners during monthly meetings
Customer Care Specialist (Medical Account)
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Assisted clients pursuing US Registered Nurse (USRN) applications
Provided accurate guidance regarding requirements and application processes
Managed payment processing and ensured correct documentation
Technical Support Specialist (BPO Industry) promoted to Data Analyst
2015 – 2017
Provided technical support for internet, phone, and cable services
Resolved customer concerns efficiently while maintaining high satisfaction scores
Scheduled technician appointments and ensured timely issue resolution
TOOLS & SOFTWARE PROFICIENCY
SLACK
GMAIL
OUTLOOK EMAIL
TEAMS, MICROSOFT WORD
MICROSOFT EXCEL
GOOGLE SHEET
CRM
CMS
IEX
CANVA
CAPCUT
SOCIAL MEDIA (FACEBOOK, INSTAGRAM, TIKTOK, SNAPCHAT)
ZILLOW
Go High Level (GHL)
SKYPE
Basics of FINMO, VELOCITY and BLUE MORTGAGE
CORE SKILLS
Lead Generation
Microsoft Office (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Gmail)
Canva (Content Creation & Visual Design)
Social Media Management (Facebook, Instagram, TikTok)
Media & Audience Management
Lead Generation & Client Prospecting
Cold Calling & Sales Outreach
CRM Management (Go High Level & other CRM systems)
Customer Service & Client Relations
Data Analysis & Performance Reporting
Outlook & Email Management
Strong Communication & Interpersonal Skills
Growth Strategy & Business Development (Growth Advisor Experience)
