If you're overwhelmed by loads of tasks that you can no longer handle and your to-do list is longer than your favorite series, you're not alone—many entrepreneurs struggle to balance admin work with their passion projects.
Tired of looking for a candidate fit for that role? I'm your Virtual Assistant you're looking for! I'm here to help manage your to-do task and daily operations, ensuring to take the weight off your shoulders and be there willingly to help grow your business.
Imagine having someone take care of all these tasks for you while you focus on growing your business. With my help, you'll gain valuable time to brainstorm, connect with clients, or finally enjoy that well-deserved break.
Let me show you how I can help:
- Email Management: I’ll sort through your inbox, prioritize important messages, and keep your communications flowing smoothly.
- Calendar Coordination: No more double-booked meetings! I’ll manage your calendar, schedule appointments, and send reminders.
- Task Management: Keep your projects on track with organized task lists and deadlines, so nothing slips through the cracks.
- Research & Data Entry: Need information quickly? I’ll conduct research and handle data entry with precision.
Furthermore, with over eight years of experience in customer service, I have honed my expertise in complaint resolution and email management. I’m committed to providing great customer service and making processes more efficient. One standout -----------nt in my career was when our team faced challenges in keeping customers engaged during live chats. I took the initiative to share my best practices and strategies, which helped resolve the problem and improve team performance. In my free time, I enjoy watching volleyball and reality TV shows like Survivor and Love Island.
PROFESSIONAL CAREER HIGHLIGHTS:
- Achieved a perfect annual performance rating, earning the opportunity to visit Australia twice (2022 & 2024) for Telstra's Frontline Conference, where I engaged with top leaders to discuss strategic plans for the next fiscal year.
- Delivered 95% CSAT and an 80% Net Promoter Score (NPS) while maintaining a 0.80-second Time to First Response, 5-minute Average Response Time, and consistently meeting closure rate targets in a high-volume live chat role.
- Recognized by former Team Leads as a reliable point of contact (POC), gaining their trust to assist in team management and support.
EXPERTISE: customer service professional, sales expert, complaints officer, live chat and email support, retail channel support, debt recovery specialist, case management, executive virtual assistant, social media management, project management, cold calling, data entry, shopify product listing
Proactive, detail-oriented Virtual Assistant and Customer Service ready to support your business with efficiency and initiative. Let’s work together!
I love connecting with new people, you can reach me at -----------
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