I have two years of experience as a Workforce Analyst, where I specialized in real-time reporting, providing end-of-week reports to clients, and generating comprehensive end-of-month reports for internal teams. Additionally, I was responsible for scheduling, ensuring optimal workforce efficiency to meet business needs.
For three years, I served as a Team Leader for the ProctorU account, overseeing a team that supported students during exams. My role involved ensuring academic integrity and creating a secure, fair testing environment, while also assisting students with any technical or procedural issues they encountered.
Afterward, I transitioned to lead the Minted account for six months, where I was responsible for addressing customer inquiries, including issues related to delayed orders, order errors, and promotional inquiries. I managed these tasks efficiently via phone, email, and chat, ensuring that customers received timely and professional support.
Throughout my career, I have consistently demonstrated strong leadership, analytical, and customer service skills, all while working in fast-paced environments. I am confident that these experiences have equipped me with the expertise needed to excel in a variety of roles.
Verified
