Responsibilities
Installation: Install, configure, and maintain hardware and software
Troubleshooting: Diagnose and resolve hardware, software, and networking issues
Security: Perform security tests and monitoring, and enforce security best practices
Support: Provide technical support to employees and help desk teams
Backup: Perform routine and scheduled backups
Disaster recovery: Establish and test disaster recovery policies and procedures
Documentation: Maintain documentation and internal processes
User management: Create and manage user accounts and system permissions
Network management: Maintain networks and network file systems
Training: Help train staff in using IT systems
Skills
Technical skills related to computer systems, software, routing, and switching
Soft skills such as communication, problem solving, and analysis
Understanding of cloud computing
