Hi, I’m Arch! A Customer Support Virtual Assistant with 4+ years of BPO experience specializing in email and ticket-based support, with additional experience in chat and back-office operations.
I help businesses deliver fast, clear, and professional customer support by managing:
- Email and ticket handling (Zendesk, Gorgias, Freshdesk, etc.)
- Order inquiries, refunds, and issue resolution
- Customer follow-ups and account support
- Data entry, documentation, and admin tasks
I’ve supported both retail and internet service accounts, which trained me to handle high-volume inquiries while maintaining accuracy, empathy, and efficiency.
In addition, I have experience with Shopify operations such as order processing and customer support, allowing me to assist eCommerce businesses when needed.
I’m detail-oriented, reliable, and focused on providing smooth customer experiences.
If you’re looking for a dependable VA for email, ticketing, chat support, or admin tasks, I’m ready to help.
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