Czarina Joy B. Rosqueta
Age: 24 | Bachelor's Degree Graduate
I am a results-driven professional with a diverse background in BPO, administrative support, and lead generation. I have honed my skills in customer service, administrative assistance, and team collaboration, while continuously striving to contribute to business growth. Throughout my career, I have developed a strong ability to manage multiple tasks efficiently, offer exceptional service, and generate valuable leads.
Current Roles:
Executive Assistant
In my current role, I provide high-level administrative support to executives, ensuring smooth day-to-day operations. I assist with calendar management, scheduling meetings, handling correspondence, preparing reports, and managing sensitive information. My attention to detail and organizational skills help executives stay on track and focused on key business objectives.
Administrative Officer
- Provided administrative assistance to committees and managed communication with various offices and divisions.
- Performed day-to-day tasks including data entry, filing, and office coordination.
Previous Work Experiences:
Lead Generation Specialist
- Conducted outbound calls to potential charity supporters for local and international charities in New Zealand and Australia.
- Successfully identified and engaged prospects, contributing to fundraising and awareness efforts.
Customer Service Representative
- Assisted customers with home warranty subscriptions, troubleshooting issues, processing payments, and scheduling technician visits.
- Provided timely solutions to daily warranty-related concerns, ensuring customer satisfaction and retention.
Skills & Expertise:
- Proficient in Microsoft Office Suite and Google Workspace
- Strong communication and interpersonal skills
- Data entry, time management, and organizational skills
- Ability to work independently with minimal supervision
- Adaptable to change and committed to continuous learning and growth
I am eager to contribute my expertise and work ethic to the success of any team or organization I am a part of, always striving to improve and optimize processes wherever possible.
