I am Mariah Alyssa Navarro, a highly motivated and detail-oriented professional with a strong background in customer service, healthcare support, logistics, and import documentation. I hold a Bachelor's degree in Customs Administration and bring hands-on experience from both corporate and field environments.
My career began in customer service, where I assisted U.S.-based healthcare providers and patients, handling inquiries regarding claims, benefits, appeals, authorizations, and eligibility. I worked at Cognizant Technologies supporting major clients, including a healthcare insurance company and YouTube TV's NFL content operations, ensuring content delivery and rights compliance.
In addition to my customer service background, I also have solid experience in logistics through my internship at CEVA Freight Forwarding (Philippines) Inc., where I coordinated with customs brokers, shipping lines, and handled import shipment documentation. I prepared arrival notices, delivery orders, and inward foreign manifests while assisting with various administrative tasks. I gained experience using CargoWise, a global logistics and supply chain platform, to manage and monitor shipment data accurately and efficiently.
Key strengths include excellent communication, adaptability, organizational skills, and the ability to multitask and deliver under pressure. I am fluent in English and Filipino and proficient in platforms like Salesforce, CargoWise, and other CRM and logistics tools. Whether in a healthcare, logistics, or support setting, I am committed to providing quality work and excellent service.
I am now seeking a remote opportunity where I can contribute to business operations, learn continuously, and deliver reliable support to clients worldwide.
