eCommerce Operations Manager (Shopify, Amazon and WooCommerce) | Support & Chargebacks

I help Shopify and eCommerce businesses deliver excellent customer support while protecting their revenue.

With over 6 years of experience in customer support, payment operations, and financial reconciliation, I handle order management, customer inquiries, refunds, returns, shipping issues, and chargebacks. I focus on resolving issues quickly, clearly, and professionally to keep customers satisfied and coming back.

I’ve worked in high-volume environments where accuracy and speed are critical. Whether it’s tracking delayed orders, fixing order issues, or handling disputes, I make sure every case is resolved efficiently while minimizing financial loss for the business.

Beyond support, I also bring strong experience in payment processing and reconciliation across Shopify, Stripe, PayPal, and Klarna. This allows me to identify discrepancies, prevent errors, and reduce chargebacks—helping maintain clean and accurate financial records.

I’m reliable, detail-oriented, and easy to work with. If you need someone who can handle both customer support and backend operations with care and accuracy, I’m ready to help your business grow.