Support Roles as follows:
• Microsoft 0365 Administration and other Microsoft vendors (Appriver, Pax8, Ingram, Rackspace)
• Monitor Network Operating System status. (Meraki, Datto, Sonicwall)
• Monitor Backup and Recovery (Axcient BCDR, Storagecraft)
• Computer administration through RMM (Connectwise Automate)
• VPN and Firewall troubleshooting
• Basic server management including Windows Server 2008, 2012, 2016 and 2019.
• Maintenance functions such as user creation and assignment of rights and permissions in Active Directory.
• Perform research on technical computer topics as requested by our partners.
• Vendor management. I coordinate with vendors with software and hardware support.
• Provide support during an on-call rotation afterhours/weekends
