Experienced Customer Service Escalation Manager with over 2.5 years of hands-on expertise in handling complex customer concerns within the banking sector. Skilled in managing high-stress situations, resolving escalated complaints efficiently, and ensuring a positive customer experience through strong communication and problem-solving abilities.Additionally, a proficient Billing Associate with 1 year of experience in financial operations, including invoicing, reconciliations, and payment tracking. Solid exposure to accounting principles, maintaining accuracy in financial records, and supporting audit readiness.
