A highly motivated and customer-focused Technical Support Representative with 2 years of experience in troubleshooting hardware, software, and network-related issues. Skilled in providing top-tier technical assistance via phone, email, and chat while ensuring high customer satisfaction. Proficient in diagnosing and resolving technical problems, guiding users through step-by-step solutions, and escalating complex issues when necessary. Adept at using help desk tools, ticketing systems, and remote troubleshooting software. Strong communication skills with the ability to explain technical concepts to non-technical users. Passionate about delivering excellent customer service and continuously improving technical expertise.
