Dynamic and results-driven Business Intelligence Analyst, Reporting Analyst, and Real Time Analyst with a proven track record of transforming complex data into actionable strategies that accelerate business growth and operational excellence. Armed with nearly two decades of progressive experience across global BPO leaders, I specialize in building intelligent data ecosystems that empower executives, drive workforce efficiency, and optimize decision-making.
Highly skilled in Tableau, DOMO, SQL, ETL, and advanced Excel automation, I design and deliver executive-level dashboards, predictive analytics models, and real-time performance reports that sharpen competitive advantage. With expertise in data warehousing, KPI development, SLA optimization, and workforce analytics, I consistently elevate reporting accuracy, streamline processes, and enable proactive business insights.
At Concentrix, I spearheaded the standardization of enterprise-wide reporting templates and KPI frameworks, automated complex reporting pipelines, and led the development of a centralized data warehouse—providing leaders with reliable, on-demand intelligence. As a mentor and collaborator, I guided junior analysts and partnered with stakeholders to ensure analytics solutions were aligned with evolving business strategies.
Previously at Sutherland Global Services, I developed scalable reporting solutions and interactive dashboards, driving efficiency in both strategic planning and real-time operations. My career foundation as a Technical Support Specialist equipped me with client-centric problem-solving skills, which evolved into advanced expertise in workforce management, reporting, and business intelligence.
Certified as a DOMO Professional (2025), I bring a strong balance of technical mastery, leadership, and business acumen. I thrive in fast-paced, data-driven environments where precision, innovation, and strategic insights are critical to success.
